education

Salon Operation Positions:

Salon Assitant / Stylist

Career growth:

1. Assistant

2. Junior Stylist
Senior Assistant

3. Senior Stylist

4. Director Stylist

5. Branch Manager

6. Senior Director Stylist

7. Area Manager

  • On the job training.
  • Practical lessons given by the Director Stylists.
  • Self-pratice time (after working hours) under the guidance of Director Stylists or Seniors.
  • Weekly skills exam for assistants, new stylists.
  • Staff who passes the exam get salary increment based on the level of exam he / she passes.

Levels of Evaluation

Level
Skills
1 Customer service manners, shampoo, massage, hand dry
2 Lotion apply on wig
3 Color works on model
4 Winding - styles
5 Blow drying - 5 styles
6 Haircut on wig - 5 styles
7 haircut on model - 4 styles
8 Hair arrangement

Customer Service Officer

Career growth:

1. Customer Service Officer

2. Senior Customer Service Officer

3. Customer Service Manager

  • On the job training under the guidance of seniors.
  • professional customer servicing manners.

Hair techniques examination levels - Salon Assistant / New stylists:

Level
Working knowledge / skills learned
1 Basic customer servicing manners
2 Omotenashi - Japanese greetings, manerism
3 Customer booking management
4 Daily sales report
5 Stock management
6 Contribution of ideas for improving customer satisfaction
7 Stylist schedule management
8 Retail products knowledge
9 Salon customer flow management