Salon Assistant / Stylist
Career growth:
1. Assistant
2. Junior Stylist / Senior Assistant
3. Senior Stylist
4. Director Stylist
5. Senior Director Stylist
6. Branch Manager
7. Area Manager
- On the job training.
- Practical lessons are given by Director Stylists.
- Self-practice time (after working hours) under the guidance of Director Stylists or Seniors.
- Weekly skills exam for assistants, new stylists.
- Staff who passes the exam get a salary increment based on the level of the exam he/she passes.
Hair techniques examination levels – Salon Assistant / New stylists:
| Level | Skills |
| 1 | Customer service manners, shampoo, massage, hand dry |
| 2 | Lotion apply on wig |
| 3 | Color works on model |
| 4 | Winding – styles |
| 5 | Blow drying – 5 styles |
| 6 | Haircut on wig – 5 styles |
| 7 | haircut on model – 4 styles |
| 8 | Hair arrangement |
Customer Service Officer
Career Growth:
1. Customer Service Officer
2. Senior Customer Service Officer
3. Assistant Branch Manager
4. Branch Manager
- On the job training under the guidance of seniors.
- professional customer servicing manners.
Level of Evaluation:
| Level | Working knowledge/skills learned |
| 1 | Basic customer servicing manners |
| 2 | Omotenashi – Japanese greetings, manerism |
| 3 | Customer booking management |
| 4 | Daily sales report |
| 5 | Stock management |
| 6 | Contribution of ideas for improving customer satisfaction |
| 7 | Stylist schedule management |
| 8 | Retail products knowledge |
| 9 | Salon customer flow management |
