FAQ

General

Q: How do I make a booking with the stylists?

A: You are more than welcome to call to your preferred branch or make an online booking with us at www.number76.com! Number76 branches contact: Number76 Mid Valley | 03-22870661 Number76 Tribeca | 03-27756676 Number76 Bangsar | 03-22831776 Number76 Publika | 03-62012776 Number76 Paradigm Mall, JB | 07-2448176 Number76 Singapore | 65-63856776

Q: How do I become a member of Number76 and what are the perks of becoming one?

A: It’s really simple! You’re entitled to register as Number76 member with any paid services on your first visit. You will get to enjoy the perks of Number76 member as below: – 1 (one) complimentary birthday month treatment, redeemable any day within birthday month. – free fringe / bang trim at any Number76 Hair Salon. – free hair cut for member’s kid below 5 years old. – receive 5% cash points rebate from total bill on every visit (1 point = RM1) at Number76 Malaysia branches. – receive 3% cash points rebate from total bill on every visit (1 point = RM1) at Number76 Singapore.

Q: Can I get a new member card if I have misplaced / lost my member card?

A: You can always inform our Customer Service Officer upon your visit to the salon. They will assist to replace a new member card for you, first replacement will not have any charges and all your member points will transferred to the new member card as well. However, please be informed that a fee of RM5 will be charged every subsequent member card replacement. Unredeemed points accumulated in your account will be forfeited.

Q: Do I need to renew my membership?

A: Not to worry as it is a lifetime membership with no renewal fees required. You are entitled to enjoy the member benefit at our home branch in Japan as well by quoting the member card ID. However, please be informed the member points will expired after 1(one) year from your last visit.

Q: What does the member points do?

A: The member points can be redeemed to deduct on your total service bill or purchase products at any Number76 hair salon.

Q: Can I collect the member points next time if I didn’t bring along the member card?

A: The member points are unable to credit to the card as the procedure is automatically sync with every transaction made. We apologize for any inconvenience caused.

Q: Can I get discount when I introduce someone?

A: Sure, kindly be informed that when current member introduce new member – both are entitled for a 20% off both total bill if you are coming together for services on the same session or same day. If the new member come alone, he/she can also quote the member’s card number to get 20% off the total bill on first visit.

Q: What treatments are available as free birthday treatments?

A: Members of Number76 Hair Salon are entitled to any one (1) of the following complimentary treatment options to be redeemed any day within the birthday month. Hair treatment – Global Milbon Smooth Ultrasonic Iron Options to upgrade your treatment: Ultrasonic Premium OWAY Rebuilding Scalp treatment – Lebel Viege – Scalp / Hair treatment OWAY Herbs & Clay Peeling Cleanser Global Milbon Scalp Don’t forget to remark that it’s your birthday month during booking. Happy birthday in advance and we look forward to serving you soon!

Q: What is the terms and conditions to redeem the free birthday treatment?

A: Terms and conditions: – Redemption is valid on any day within your birthday month. – Appointments can be booked with any stylist at any branch. – Redemption period will NOT be extended under ANY circumstances. – S4 Keratin hair treatment and OWAY Head Spa are exempted from the complimentary options. – You can opt to top up a small amount to upgrade your treatment for Ultrasonic Premium and OWAY Rebuilding hair treatment. Don’t worry if you’re not sure which treatment you’d like to enjoy, our stylists will be more than happy to consult on your concerns and recommend the most suitable treatment for you. We seek your kind cooperation to book in advance to avoid disappointment due to a full schedule.

Q: Can I transfer my birthday treatment to my guest?

A: This complimentary service is non-transferrable to other guest.

Q: What payment terms do you accept?

A: We accept payment by cash and credit card including Visa, Mastercard, and AMEX